Return/Refund Policy

At Backzio, we want you to shop with confidence and be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

You have 30 days from the date of delivery to initiate a return for a full refund or exchange. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

To initiate a return, please contact our customer service team at We'll provide you with further instructions on how to return your item.

Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to our error or a defective product.


Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your bank or credit card issuer.


If you'd like to exchange your item for a different size, color, or style, please contact our customer service team at We'll be happy to assist you with the exchange process.

Contact Us:
If you have any questions or concerns about our Return/Refund Policy, please don't hesitate to contact us at Our customer service team is here to help you with any inquiries you may have.